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COVID-19 updates

What is the status of the event I bought tickets for?
Due to the measures taken by the Belgian government to combat the coronavirus (COVID-19), many events cannot take place on the scheduled date. You can consult the list of events affected by the corona crisis on the Tele Ticket Service website. This list is updated regularly. If the event for which you bought tickets does not appear in the list, it means that the organiser has not yet provided concrete information about the status of the event.

I have tickets for an event that has been moved. What can I do now?
If an event is rescheduled, all ticket buyers are notified via email. Without further notice, tickets remain valid for the new date. If you cannot attend, you will find a link to the refund form in the email.

I have tickets for an event that has been rescheduled to a date yet to be determined. What can I do now?
If an event is rescheduled and the new date is not yet known, we ask you to keep your tickets anyway. As soon as the new date is known you will receive a new email.

I have tickets for an event that has been cancelled. What do I do now?
If an event is cancelled, ticket buyers will receive the necessary information for a refund via email.

General info

What is the address of Ethias Arena?
Gouverneur Verwilghensingel 70, 3500 Hasselt

Do minors need to be accompanied?
Minors may enter the venue without being accompanied by an adult. However, Ethias Arena cannot be held responsible for these minors under any circumstances.

Can children enter for free?
No, every person needs a ticket to get in. Depending on the concert or the nature of the show, there are sometimes special prices for children, so always contact Tele Ticket Service.

I have lost something during the event. Who can I contact to report this?
Police are present at larger events. You can immediately contact them to report lost objects. If you notice that you have lost something while you are in the venue at a smaller event, you can report this to the cloakroom staff. If you do not notice the loss until later, please contact our administrative department. You can reach us every working day from 9.30 a.m. to 12.00 p.m. and from 1.00 p.m. to 5.00 p.m. on the phone number +32 3 400 60 60. PLEASE NOTE that you cannot order tickets via this number. You can also send an e-mail to info@ethias-arena.be to inquire about your belongings. If your belongings are found, you can pick them up from the reception desk at our offices. Our offices are open from Monday to Friday from 9.30 a.m. to 7 p.m.

Lost and found items are only kept for a limited period of time. Valuable items, such as personal documents, will be delivered by us to the police and can be picked up at the following address: Politiehuis Hasselt, Zwarte-Brugstraat 6, 3500 Hasselt, + 32 11 938 938.

Can I do a student job at the Ethias Arena?
Not during the summer festival season, as few events are organised then. During the rest of the year we are always looking for stewards and hostesses. Mail your motivation to info@ethias-arena.be. If you are eligible, we will invite you for an introduction as soon as possible.

If you are a member of a non-profit organisation, you and other member of your organisation can come and work at our bars during concerts to earn some extra money. To find out how this works and whether you qualify, send an e-mail to katrien.verheven@sportpaleisgroup.be.

Tickets & reservations

When will ticket sales for an event start?
The time of the start of ticket sales for a particular event will be announced through this website, our social media and other media channels. You can also subscribe to our newsletter for information on upcoming events.

The sale of tickets for fairs and exhibitions is the responsibility of the organising party. Any presales do not go through our channels. For the necessary information, always check the official website of the trade fair or exhibition, which is also mentioned on the event page in our Calendar

How can I buy tickets?
Tickets for trade fairs and exhibitions are sold at the box office during the opening hours of the event itself. Always check the official website of the trade fair or exhibition (mentioned on our website) for more info about ticket prices, presales, discounts and opening hours.

Tickets for all other events are sold via Tele Ticket Service www.teleticketservice.com.

To book online, click the ticket button of the event of your choice on the Tele Ticket Service website. You will also find the ticket link as a button on the venue’s website. If there is no ticket button visible on the Tele Ticket Service website, this means that the sale did not start yet. The start of the ticket sale is stated on the event page.

If an event is not sold out, you can also buy a ticket at the box office before the start. The box office is situated to the right of the main entrance and opens about 2 hours before the start of the event. Do not buy tickets on the street or through alternative websites (viagogo, ticketswap). You will pay too much and there is a good chance that the tickets are forged and you will be denied access.

For information on whether or not box office sales are available just before the event, please check the TIMING information published on the website a few days before the event. Please note that tickets purchased at the box office are subject to an additional service charge of 2 euros per ticket.

I am a visitor with reduced mobility, how can I buy tickets?
The venue has specially reserved spaces for wheelchair users and their companions. Either there are reserved spaces or a wheelchair stage is provided for wheelchair users and their companions on the ground floor of the venue. Tickets for these spaces cannot be bought online. As a visitor with reduced mobility you need to contact Tele Ticket Service at 03 400 00 34 (from abroad +32 34 0000 34) or by sending an e-mail to service@teleticketservice.com. Please mention that you want to reserve a place in the area for people with reduced mobility.

Can I choose my own seats?
You cannot choose your own seats when booking online. Seats are allocated automatically according to the “equal allocation” principle. The venue is filled equally, not block by block.

If the ticketing system can no longer allocate seats together (side-by-side), individual seats will be offered. This is always clearly indicated in a red box at the top of the page. In this case, side-by-side seats are also no longer available via the call centre.

If you would like to reserve specific seats, have a particular preference or would like to find out what the possibilities are, please contact the Customer Experience Center of Tele Ticket Service.

Are there restrictions on the number of tickets per purchase?
In most cases there is a limit of 10 places. This can vary from event to event. For a larger number of tickets, please contact the Customer Experience Center of Tele Ticket Service.

How do I make a reservation for a large group?
Would you like to attend an event with your association or group? That is possible! At many events, groups are also offered great discounts or benefits. For more information, send an email to groups@sportpaleisgroup.be.

When will I receive my tickets?
As soon as you have booked your places, you will receive a booking confirmation and a payment invitation by email or ordinary mail (unless you have opted for payment by bancontact, credit card or (in the Netherlands) i-Deal, in which case you will be immediately directed to the payment site Ingenico). Your reservation is only final after payment. The tickets will be sent to you by post or e-mail after payment. For some events there is a delayed ticket delivery, which means that the tickets are only delivered about four weeks before the event.

What to do if I have not received my tickets, if they are lost or stolen?
Please note that for some events there is a delayed ticket delivery. In that case, the tickets will not be delivered until about four weeks before the event. If you still haven’t received your tickets 1 week before the event, please contact the Customer Experience Center of Tele Ticket Service.

If you ordered online with the data from an (in the meantime) closed mail account or if you entered an incorrect mail address when registering, it is obvious that the e-tickets cannot be delivered. You can try to change the mail address via your account on the Tele Ticket Service website. If this does not work, your paid reservation will of course remain valid and you can pick up your tickets at the box office upon presentation of your identity card. Make sure you have your reservation number at hand.

Tickets sent by post can be replaced in case of loss or theft. This will be done at the box office on the day of the event. Duplicate tickets are reprinted only once. The tickets can only be handed over to the original purchaser upon presentation of his or her identity card.

Invalidate your lost or stolen tickets by contacting Tele Ticket Service one week before the event. This way, third parties cannot use your tickets.

Where are my seats in the venue?
To find out which seats you can reserve or where exactly you will be seated, consult the seating plan. Click here to see the Ethias Arena seating plan. Please note: the seating plan only shows the colour zones where the seats are located. This map has nothing to do with the different price categories that apply to an event. Various seating arrangements are possible at the Ethias Arena. Each organiser decides for himself which seats he allocates which price.

What happens to my ticket if the event is postponed or cancelled?
If the event is postponed, your tickets remain valid for the later date. We will keep you informed via our website and via email of the new date on which we expect you with your ‘old’ ticket. If you are unable to come on that day, you may request a refund. Please contact the seller of your ticket for a refund. If the event is cancelled and there is no new date, then you will be refunded. Please contact the seller of your ticket for that as well.

Can I change my ticket if there are changes in the supporting programme of a concert?
Cancellations and/or changes to the supporting acts of a concert are no reason for a refund or exchange of tickets.

Will my ticket be refunded if I do not use it?
Unused tickets will not be refunded.

When is a ticket invalid?
Your ticket is only valid for the day and time and for the event indicated on the front of the ticket. The ticket is not valid without the barcode and/or if it is illegible.

Do not buy tickets on the street or from auction sites or second-hand ticket sites, as there is a high chance that they are forged. Fake or illegally resold tickets are easily recognisable at the venue’s entrance via the barcode on the ticket.

Can I resell my ticket?
It is forbidden to resell the tickets or provide them to third parties in any way for commercial reasons.

MORE TICKETING FAQ
For other common questions regarding tickets: click here.

VIP Experience

How can I book a VIP Experience?
On the website, go to the event of your choice via the calendar. After you have clicked on this event, you will see the option to purchase a VIP Experience via a button.

You can find a complete overview of all events with a VIP experience in our VIP section.

As a wheelchair user, can I access the VIP areas?
As a wheelchair user, you can use the lift to reach the Ethias Suite. There are sanitary facilities on the same floor. You can follow the event from reserved places in the venue. If you do not need your wheelchair permanently, you can call upon the volunteer staff of Inter to find your place. Please inform us in time so that we can make the necessary preparations. If you, as a wheelchair user, would like to reserve a VIP package, please contact the VIP department via vip@sportpaleisgroup.be before placing your VIP order.

Can I also meet the artist if I book a VIP Experience?
Unfortunately not. We rent our venue and everything that comes with it to an organiser, and he is the one in contact with the artist. We can only ensure that you can enjoy the event in the most exclusive way, including various VIP benefits.

Where is the VIP car park?
If you have ordered VIP tickets, you are also entitled to a parking space (1 car per 2 persons) at the venue’s entrance. You will always find the right parking lot mentioned on your ticket.

Mobility

Can I get to Ethias Arena by public transport?
Keep in mind that after the events in the evening, there is not always a train or bus back home. So check in advance whether you can travel back easily. Or try to combine your outward train journey with a return journey by carpooling.

Park H can be reached by bus from the station. If you are visiting an event during the day, you can use bus transport. In the evening, there are usually no more buses after the event.

The following bus lines provide a smooth connection between Hasselt’s train and bus station and Park H during the day. The bus stop Hasselt-Provinciehuis is located at walking distance from Park H along the Universiteitslaan. This stop is served by one of these lines at least every 30 minutes:

Can I easily reach Ethias Arena by car and can I easily park there?
You’ll find signposts at the three Hasselt exits on the E313 Antwerp – Liège motorway and on the main ring road around Hasselt. The easiest way to reach Park H is via exit 29 (Hasselt-Oost).

Park H has ample parking space. Enter ‘Trichterheideweg’ as your destination address in your GPS. The car parks A, B, C, D and E have space for 2,720 cars. You will always find the right parking lot mentioned on your ticket.

When entering, take a ticket at the barriers. Please note: if the light above certain barriers is red instead of green, this means that you can only drive out of the car park. You pay your parking ticket (5 euros) at the payment terminals in the entrance hall. You can pay before, after or even during the event. Your ticket remains valid throughout your visit.

Are there parking spaces for wheelchair users?
There are parking spaces for wheelchair users and holders of a European Disability Parking Card at the entrance to the venue. If you would like assistance in getting to and from the car park, please do not hesitate to speak to a member of staff. Strict control is maintained on these reserved spots. So please keep your EU parking card, ID and entrance ticket ready to show to our parking attendants.

Are you temporarily less mobile and not a holder of an EU parking card? If you want to use one of the reserved spots, you will need to inform our parking attendants, preferably with a doctor’s or other medical certificate as proof. Or you can also contact us in advance by sending an email to info@ethias-arena.be.

Is there a Kiss & Ride facility at Ethias Arena?
If you bring someone to Ethias Arena, you can drop your passengers off at the beginning of the Trichterheideweg near car park C or at the Gouverneur Verwilgensingel near car park A and drive on. Or drive into the car park and take a parking ticket. If you leave the car park within the hour, you will not have to pay for your parking ticket.

Is there a bicycle shed at Ethias Arena?
Close to the venue entrance, we have 48 bike parking racks available for those who would like to come by bike.

For more information go to the section Mobility.

Course of your visit

When do you open the doors for an event?
We usually open the doors about an hour and a half before the start of the event. This gives you plenty of time to have a drink and find your place. You will find information on the start and end times of the event by clicking Timing on the event page. This information is usually supplied to us by the organiser a few days before the event and is therefore only published just before the event.

In order to facilitate entry into the venue itself and to simplify control, we insist that every visitor has his/her own ticket in his/her hand. This allows for a smooth scanning of your ticket.

As part of the security measures, Sportpaleis Group is tightening up its (hand)bag policy! All bags larger than 21 cm x 30 cm x 10 cm (or 8.27 × 11.81 × 3.94 inch; A4 size) are FORBIDDEN. Backpacks and all kinds of luggage are also prohibited! Strict controls are carried out. If for medical reasons you cannot meet the requested sizes, please contact us in advance via info@ethias-arena.be.

Is there a cloakroom or can I use lockers?
Avoid bringing larger items into the venue. Bags larger than 21 cm x 30 cm x 10 cm (or 8.27 × 11.81 × 3.94 inch; A4 size) are PROHIBITED. If you do have some larger items with you, you can use a cloakroom and/or lockers at the Ethias Arena, depending on the type of event.

At the cloakroom, you pay 1.50 euros per piece of clothing handed in. You pay 5 euros per locker and also 5 euros for the key (these 5 euros are returned when you return the key). Several jackets, a helmet or other items can fit in one locker. Advice! From 4 garments upwards it is cheaper to rent a locker instead of using the cloakroom (if both are available). Lockers and/or cloakrooms are available from the opening of the doors until the start of the event. The cloakroom usually remains open until 1 hour after the show.

Please note, at some events the organiser himself provides lockers for which other rates and arrangements may apply.

What if I lose my locker key or my cloakroom number?
We advise you to take a picture of your locker key or cloakroom number. When you lose your locker key or cloakroom number, we cannot immediately hand over your personal items. In this case there are 2 options:

Can I eat and drink something at Ethias Arena?
Yes, certainly. There are several possibilities to eat something in the foyer. From fries and hamburgers to pasta and waffles. The bars have an assortment of soft drinks, beer, wine and cava. Own drinks and food are not allowed. At the bars and food stands you can pay cashless and even contactless with your bank card, your smartphone or the Sportpaleis Group Cashless Card. This will save you time, provides you with more comfort and ensures that you do not miss a single moment of the event. More info

Are there any restaurants near Ethias Arena?
Before or after your visit, the restaurants in Hasselt will be happy to welcome you. On the Park H grounds, you can enjoy a culinary treat before or after your visit at Bar-Ristorante Crudo, the restaurant behind the Ethias Arena and right across from the entrance to the Ethias Theater (CLOSED FOR THE TIME due to the corona crisis!). More info or +32 11 912 865.

How do I find my seat in the arena?
In the reception area, you will find colour-coded signs to guide you to your seats (see the colour coding on your ticket). There are staff everywhere to guide you to your place. To the seating plan

Are we really sitting next to each other in the arena?
Unlike in theatres, where the seats are numbered odd on one side and even on the other, the numbering in Ethias Arena follows a ‘normal’ pattern per block 1- 2 – 3 – 4 – 5 – … Each block is separated from the next by an aisle.

Can I leave the arena during the event?
You can leave the arena at any time to get something to eat or drink. You can use your ticket to go outside and smoke. It is very important to keep your ticket, otherwise you will not be allowed back in.

Visitors with reduced mobility

Is the venue easily accessible for people with reduced mobility?
Of course it is! Visitors who bought wheelchair places are entitled to reserved parking spots at the entrance to the venue available for wheelchair users and holders of a European Disabled Parking Pass. Strict control is maintained on these reserved spots. So please keep your EU parking card, ID and entrance ticket ready to show to our parking attendants. Volunteers from Inter will accompany the person with reduced mobility to his or her place in the venue, together with his or her companion. More info

First Aid

Is there a medical service in Ethias Arena?
Yes, there is! At each event, a medical team is present in the building. Do not hesitate to ask for help if necessary. The volunteers of Inter are always ready to assist visitors in the best possible way.

Facilities

Can I pay cashless?
At every point of sale in each of the Sportpaleis Group venues, you can pay cashless and even contactless with your bank card, your smartphone or the Sportpaleis Group Cashless Card. At all bars and food stands, we accept Bancontact, Maestro, Visa, Mastercard, Google Pay and (in combination with BNP Paribas Fortis) also Apple Pay. In time, cash payments will no longer be possible in the Sportpaleis Group venues.

Does the venue offer earplugs?
You will find earplug machines at the toilets in the venue. The noise production during an event is of course always within the legal level. However, if you experience any nuisance, protect your hearing so that you can continue to enjoy events now and in the future in optimal conditions. You pay 2 euros per set at the earplug machine, but you can get your money back when you hand in your earplugs at the reception desk after the event.

Is there a babysitting service for children?
No, there is not. Why not ask a babysitter?

Which hotels can Ethias Arena recommend?
Combine your visit to Ethias Arena with an overnight stay in the city. We recommend the Radisson Blu Hotel Hasselt and its sister hotel Park Inn by Radisson Hasselt. More info

What is allowed/what is not allowed?

Can I bring my own drinks and food to the venue?
You can’t bring your own food and drinks to Ethias Arena. This shouldn’t be a problem though, because there are several stands in the venue where you can buy all kinds of food and drinks. You can bring along the drinks and snacks available in the venue during your visit, but we do ask that you keep the place clean and pleasant for everyone. Please show respect and do not leave any litter in and around the venue. There are plenty of bins in which you can dispose of your rubbish.

Which objects are not allowed inside?
It is forbidden to enter Ethias Arena with your own food and beverages, sound recorders, film and photo cameras, fireworks, drones, weapons of any kind and other objects that could pose a threat to security. Abuse will be prosecuted. On entering the venue, you consent to any scanning.

Can I enter with a backpack or large handbag?
As part of the security measures, Sportpaleis Group is tightening up its (hand)bag policy! All bags larger than 21 cm x 30 cm x 10 cm (or 8.27 × 11.81 × 3.94 inch; A4 size) are FORBIDDEN. Backpacks and all kinds of luggage are also prohibited! Strict controls are carried out.

Can I smoke during the visit?
There is a strict no smoking policy in the venue, but you can go outside with your ticket if you want to smoke. It is very important that you keep your ticket, otherwise you won’t be allowed back in. Please respect the surroundings and do not leave any cigarette ends on the ground. Those who do smoke in the venue can be fined up to 300 euros.

Can I film or take photographs during the event?
It is not allowed to take photographs or to film during events, nor to make sound recordings, unless otherwise stipulated by the organiser. Or unless, of course, you are from the press and have a valid press accreditation. In some cases, it is not even permitted to use a smartphone to record video or audio material.

Can I be filmed during an event?
Sometimes an event is filmed. As a spectator, you should take into account that there is a chance that you will be filmed. If you are absolutely opposed to this, you can always report this to the info point in the foyer before the start of the event.

Can I use the logo or name of the event?
Unless written permission has been obtained from the organiser, any commercial use of the name or logo of the event or the artist is strictly prohibited.

Safety

What measures are taken to ensure safety?
As part of the security measures, Sportpaleis Group is tightening up its (hand)bag policy! All bags larger than 21 cm x 30 cm x 10 cm (or 8.27 × 11.81 × 3.94 inch; A4 size) are FORBIDDEN. Backpacks and all kinds of luggage are also prohibited! Strict controls are carried out, also on bringing in prohibited items. When entering the venue, you agree to any scanning. The building is also monitored for compliance with the smoking ban.

More FAQ

Where can I go for further questions?
For questions about the tickets, you can contact the Customer Experience Center of Tele Ticket Service. Or send an e-mail to customer@teleticketservice.com.

For any other questions concerning your visit, please send an e-mail to info@ethias-arena.be. You can reach the Ethias Arena administrative department every working day from 9.30 a.m. to 12 noon and from 1 p.m. to 5 p.m. on +32 3 400 60 60. PLEASE NOTE, on this number you can NOT order tickets.